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Flower cookies decorated with royal icing


Need Help? Frequently Asked Questions


How long will it take to receive my order?

Orders are typically shipped within 1 to 2 business days via US Postal service and typically arrive in 6 to 10 days to US addresses. Shipping to Canada may take up to 12 business days. We do not offer expedited shipping.

Do You Ship Internationally?

No, we only ship within the United States and Canada.

What carriers do you use for shipping?

All orders are shipped US Postal Service.

How much is Shipping?

Shipments within the United States are a flat rate of $4.99 per order.

Shipments to Canada are a flat rate of $19.99 USD per order.

Will I receive Confirmation and Tracking emails on my order?

When your order ships you will receive an automated tracking email to the email address you used to purchase your cutters. Automated email can sometimes end up in your SPAM or JUNK folder depending on your email inbox settings, please be sure to check.

I just placed my order. What if I need to make a change?

We are unable to change or cancel your order once it has been submitted.

My package shows as being delivered, but I have not received it.

Please contact your local Post Office if you believe an error has occurred. We are unable to access information on a package once it has been marked as delivered.

What if one of my items is damaged or defective?

If you receive a damaged or defective item, contact us and we’ll provide a refund or replacement. Because our products are food or food-prep items, we cannot accept returns. We cannot provide refunds or replacements for reasons other than damage or defect.

What do the measurements mean?

In the world of cookie cutters measuring cutters is not a perfect science, but it is close! Cookie cutters are measured by their largest dimension. For example, our Holy Cross shape below is labeled 4 1/8" because it is that tall. Our Football Helmet shape is labeled 3 1/2" because it is that wide. Measuring cutters this way allows you to gauge the overall size of the cutter. All of our measurements are accurate to within 1/8".

Cutter Dimensions HelmetCutter Dimensions Cross

How should I care for my cookie cutter?

With proper care your Ann Clark Cookie Cutters will last for generations. Ann Clark USA made steel cookie cutters are not dishwasher safe. Hand wash and dry your cookie cutters immediately after use and do not soak them. A handy tip we also recommend in helping prevent any rust is after turning off your oven, place your cookie cutters on a washed cookie sheet and place in the cooling oven. Let the remaining warmth of the oven dry your cookie sheet and cutters. This tip can also apply to other kitchen items made of steel including decorating tips and spring form pans.

Can you make me a cookie cutter in a custom shape?

Sorry, but due to high demand for our products, we no longer produce custom or promotional shapes.

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